Termination or cancellation of bicycle storage season ticket
Questions about terminating or cancelling your Bicycle storage season ticket.
Guarded and self-service bicycle storage facilities
Cancelling a guarded storage season ticket purchased at the storage facility
If you purchased your season ticket at the storage facility, you can inform the attendant on duty that you would like to cancel your season ticket. Use the form at the bottom of this page to request a refund for the remainder of your season ticket amount.
Cancelling a guarded storage season ticket purchased online
If you would like to cancel a guarded storage season ticket you purchased online, you can do so by sending us your season ticket sticker in the post. Please include your name, address, telephone number, and OV-chipkaart number. The address is:
NS Fiets BV
Afdeling Opzeggingen
Postbus 2572
3500 GN Utrecht
You will receive a confirmation of your cancellation request at the e-mail address provided (see your personal profile at Mijn NS). The amount remaining on your season ticket will be refunded to your account automatically.
Cancelling self-service storage purchased online
If you would like to cancel your current season ticket, simply call our Customer Service at tel.: 030 – 7515155. We are standing by day and night to assist you.
Cancelling storage on account
If you would like to cancel storage on account, simply call our Customer Service at tel.: 030 – 7515155. We are standing by day and night to assist you.
Bicycle lockers
Terminate bicycle locker season ticket
In order to terminate your bicycle locker season ticket, you must send us the key to the locker and a filled in refund form. You can find the refund form at the bottom of this page. Use a sturdy envelope and attach the key to a solid background. The address is:
NS Fiets BV
Afdeling Opzeggingen
Postbus 2572
3500 GN Utrecht
Getting money back from season ticket
If you cancel your season ticket before it expires, in many cases you get money back. In the Terms and Conditions of your season ticket you can see how much money you will get back.
After cancellation, the amount will be transferred to your account within 6 weeks.
Cancelling a reservation
Are you on the waiting list for a bicycle locker, but no longer need one? Then we would greatly appreciate it if you let NS Customer Service know.