Cancelling a season ticket
You can cancel your season ticket after the first month. Are you temporarily not traveling and do you not want subscription costs? You can also change your season ticket to NS Flex Basis (€ 0 per month).
How do I cancel my season ticket?
You can't cancel your season ticket within the first month. However, you can cancel it again one month after your season ticket begins. For example: if your subscription started on 17 May, you can change it again starting 17 June.
We are sorry to hear that you are cancelling, but we are happy to help you.
This is how you cancel your season ticket:
- Start cancelling and log in with your NS account.
- Choose the season ticket you want to cancel.
- Read what happens after your cancellation and confirm your cancellation.
- You have now cancelled your paid season ticket online and keep NS Flex Basis on your OV-chipkaart. You do not pay any subscription costs for this.
- Do you also not want NS Flex Basis? Then go to the NS ticket machine to remove it from your card. Your cancellation is then complete.
My OV-chipkaart has expired, been lost or stolen. How can I cancel?
You can always cancel your season ticket online; even if you no longer have an OV-chipkaart or if it has expired. Follow the steps above to cancel your season ticket. Log in with your NS account.
After you have canceled online, you will keep NS Flex Basis on your OV-chipkaart. You will not pay any subscription costs for this. Do you also not want NS Flex Basis? Then go to the NS ticket machine to remove it from your OV-chipkaart.
You request your balance back via OV-chipkaart.nl.
Other questions about cancelling your season ticket
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I can't or don't want to go to the ticket machine. Can I cancel my season ticket?
You can always cancel your season ticket online. After your cancellation, you will keep NS Flex Basis on your OV-chipkaart. You will not pay any subscription costs for this. Do you also not want NS Flex Basis on your card? Then ask someone else to remove it from the card at an NS ticket machine or OV-chipkaart service point nearby.
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I am not the contract holder of my season ticket. Can I cancel?
Only the contract holder - that is the one who pays the invoices - can cancel the season ticket. That person logs in with the NS account to cancel online.
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How do I cancel a season ticket of someone who has passed away?
You can only cancel the season ticket online if you have the login details of the NS account to which the season ticket is linked. If you do not have these, please contact our Customer Service. We will be happy to help you.