Door-to-door services
We will be happy to help you with all your questions about our door-to-door services such as bike parking, OV-fiets or Check-scooter.
What most people want to know
Find your answer
Cancel bicycle locker
You cancel your bike locker by sending us the bike locker key and a completed refund form by post.
Cancelling bicycle storage season ticket
Do you want to cancel your season ticket for an NS bicycle storage facility? How you do this depends on whether it is a guarded or self-service bicycle storage facility
Bicycle stolen or damaged in NS bicycle storage
Has your bicycle been stolen from an NS bicycle storage? How annoying! Read what you can do.