Season tickets and products
Do you have a question about your season ticket or a product? View the answers to frequently asked questions about changing your season ticket, Keuzedagen or co-travel discount here.
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Making changes to season tickets
You can change your season ticket after the first month. Have you changed? Then your season ticket will start within an hour. Very convenient if you want to take the train the same day.
Cancelling a season ticket
You can cancel your season ticket after the first month. Are you temporarily not traveling and do you not want subscription costs? You can also change your season ticket to NS Flex Basis (€ 0 per month).
1st class upgrade
Travelling with a bit more space today? Upgrade your (season) ticket to 1st class. Find out how it works.
Frequently asked questions about Co-travel discount
View all frequently asked questions about Co-travel discount and the co-travel code.
Cancelling a bicycle storage season ticket
If you want to cancel an annual NS bicycle storage season ticket, the method for doing so depends on whether you are using a secure or self-service bicycle storage facility.
Cancelling a bicycle locker
You can cancel your bicycle locker season ticket by sending us the key to the bicycle locker and a completed refund form by post.
Change business subscription
Do you want to change your business subscription? You can do this in Mijn NS Zakelijk if your employer allows you to do so or if you are self-employed. Read how to do this.
Cancel business subscription
Do you want to cancel your business subscription to your NS-Business Card? You can do this in Mijn NS Zakelijk if your employer allows you to do so or if you are self-employed. Read how it works.